At Kaddy’s Empire, we are committed to providing our customers with the highest quality wigs, wig construction, and installation products. We understand that sometimes, our customers may need to return or exchange their purchases. We have created a straightforward and customer-friendly return policy to ensure a hassle-free experience. Please carefully read our policy below.

1. Return Eligibility

– You may return or exchange any unopened and undamaged product within 14 days of receiving your order.
– We cannot accept returns on used and damaged product, except in the case of defect. In such cases, please contact our customer support team for assistance.
– Please note that returns for custom-made or personalized products are not eligible for returns or refunds.

2. Return Process

– To initiate a return, please contact our customer support team within 14 days of receiving your order.
– You will be provided with a return authorization number and instructions on how to return the product.
– Please ensure you provide your order number, name, and contact information when contacting our customer support team.
– Once you have received the return authorization number, please carefully pack the product in its original packaging, along with all accessories, tags, and any other materials provided.
– Ship the product back to us using a traceable shipping method. You will be responsible for the cost of return shipping.
– Please ensure the product is insured during shipment, as Kaddy’s Empire cannot be held responsible for lost or damaged returns.
– It is recommended to use a shipping method that provides tracking information, to ensure timely processing of your return.

3. Refund Policy

– Once we receive your returned product and confirm its condition, we will process your refund.
– Refunds will be issued in the original form of payment within 5-10 business days after receipt of the returned product.
– If you have used a gift card or store credit for your purchase, the refund will be issued as a store credit.

4. Exceptions

– In the case of a manufacturer’s defect, we will work with you to resolve the issue, either by replacing the product or offering a refund at our discretion.
– Please note that custom-made or personalized products are not eligible for returns or refunds, as stated earlier.

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team. We are always here to help and ensure your satisfaction with Kaddy’s Empire products.